TERMS & CONDITIONS

Terms & Conditions of Sale

 

1. Application
These Terms govern the sale by ABS Business Supplies to you of Products for which you place an order that is accepted by us. Note that our catalogues and websites are intended for business users only, and we reserve the right to refuse service and cancel orders to non-business customers. No other terms and conditions shall apply. Your acceptance of the Products shall be deemed to constitute acceptance of these Terms.

 

2. Orders
You can order anytime at www.absbusinesssupplies.co.uk or by phone, fax and email. Our lines are open Monday to Friday 8.30am to 5.30pm. Although we aim to process all orders same day, if you order after 5.30pm or at the weekend please assume that delivery will be as if your order had been placed the next working day.

 

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on the Site is incorrect for any reason, we will contact you upon discovery of the error to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price. Should we have fulfilled the order before discovering the error, we reserve the right to take back the goods and refund you the purchase price or charge you the correct amount.

The Distance Selling Regulations:

The Distance Selling Regulations protect your consumer rights when buying products from a distance.

Your right to cancel an order:

The Distance Selling Regulations state that your right to cancel an order starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods.

This is the minimum consumers must be given and many sellers choose to exceed this, so always check the terms and conditions in case you have longer to return your items.

As this seven-day working period is the time you have to decide whether to cancel, the seller can’t say that you must have returned the goods within this time frame.

Confirmation of your cancellation should be sent by email, letter or fax.

The goods you can't return:

There are some goods you can't return if you simply change your mind, including:

CDs, DVDs or software if you've broken the seal on the wrapping

Perishable and other items that deteriorate rapidly such as food

Tailor-made or personalised goods

Who pays return postage?

Unless goods are faulty (see below) any returns will be at the buyers expense, and all goods must be returned in a resalable condition.

The cost of returning substitutes will be at our expense where they are deemed unsuitable.

Returning faulty goods

If you receive faulty goods and wish to return them, The Distance Selling Regulations are in addition to your other legal rights.

So, if your goods are faulty and don’t do what they're supposed to, or don’t match the description given, you have the same consumer rights under the Sale of Goods Act as you have when buying face to face.

Any terms and conditions that say you must cover the cost of returning an item wouldn’t apply where the goods being returned are faulty.

 

3. Delivery
Because we know how important it is to get the supplies you need, we aim (but do not guarantee) to deliver all orders the next working day, although certain items such as furniture may take longer (see below). Orders placed Monday to Thursday will be delivered the next working day. Orders received on Friday will be delivered the following Monday and orders placed at the weekend will be delivered the following Tuesday. Customers will be advised at time of order if this is the case. ABS Business Supplies cannot be held responsible for any consequential loss due to late or non-delivery.

 

Note that oversized or bulky items may require additional delivery time and some products are delivered to customers directly by the manufacturer and some manufacturers are unable to deliver outside of the UK mainland; ABS Business Supplies shall endeavour to inform you of extended delivery times at the time you place your order. In any case, ABS Business Supplies shall not be liable for any cost or damage caused by late or non-delivery of the Products. Any delay in delivery of the Products shall not give you a right to reject the Products or cancel your order. ABS Business Supplies reserves the right to deliver the Products in instalments.

 

Delivery times are between 8.00 am and 5.00 pm. We cannot specify an exact time when we will deliver. The delivery driver needs to obtain a signature for all parcels. If you are unavailable to accept delivery, your order may be left with a neighbour if they are willing to sign for it.

 

Delivery to the UK mainland is free, unless stated at time of order. Please note we cannot deliver to PO Boxes or BFPO addresses.

 

Timescales for furniture deliveries are usually between 3 and 5 working days, although certain ranges may take up to 3 weeks. Unfortunately we are unable to deliver and assemble furniture outside of the UK mainland. Please note that delivery days quoted are working days, and for some areas of Northern Scotland, the Scottish Highlands and the South-West delivery could take longer. Also additional carriage costs may apply to these areas. For further information on carriage costs or delivery timescales, please contact Customer Services on 01670 730527. Information regarding assembly services can be found on individual furniture ranges. Please note the use of an electric screwdriver for the assembly of chairs will void your guarantee.

 

4. Payment
Unless you are a ABS Business Supplies Credit Account Holder, you must pay for the Products at the time you place your order. If you are an account holder, please be aware that under the terms of the Late Payment of Commercial Debts (Interest) Act 1998, we are entitled to levy interest and a late payment compensation fee on overdue debts. Credit accounts are not available for first time orders. If paying by credit card on an order and you require the goods to be delivered to an alternate address other than that which your credit card is registered to, we may need to verify your details before we can process your order. ABS Business Supplies reserves the right, by giving you notice at the time you place your order, to increase the price of the Products to reflect any increase in the cost to ABS Business Supplies which is due to any factor beyond its control.

 

5. Returns


The goods you can't return 

There are some goods you can't return if you simply change your mind, including:

CDs, DVDs or software if you've broken the seal on the wrapping

Perishable and other items that deteriorate rapidly such as food

Tailor-made or personalised goods

Who pays return postage?

Unless goods are faulty (see below) any returns will be at the buyers expense, and all goods must be returned in a resalable condition.

The cost of returning substitutes will be at our expense where they are deemed unsuitable.

Furniture items are liable to a returns charge if the reason for return is 'not required'

Returning faulty goods

If you receive faulty goods and wish to return them, The Distance Selling Regulations are in addition to your other legal rights.

So, if your goods are faulty and don’t do what they're supposed to, or don’t match the description given, you have the same consumer rights under the Sale of Goods Act as you have when buying face to face.

Any terms and conditions that say you must cover the cost of returning an item wouldn’t apply where the goods being returned are faulty.

 

6. Damaged, Missing or Faulty Items
If any items are damaged or missing from your order, please contact us within 24 hours of your delivery on 01670 730527 or email us at sales@absbusinesssupplies.co.uk  We will the investigate your claim and if acceptable, either directly replace the item or issue a credit

 

7. Warranty
All products purchased through ABS Business Supplies benefit from the manufacturer’s warranty or guarantee, if any. Legally, this clause only applies to business customers. Please note that the use of an electric screwdriver for the assembly of chairs will void your guarantee.

 

8. Liability
Nothing in these Terms shall exclude or limit ABS Business Supplies liability for fraud or for death or personal injury caused by its negligence or any other liability to the extent that the same may not be excluded or limited as a matter of law. Without prejudice to the previous sentence, ABS Business Supplies shall not be liable for any loss of income or profits or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by the negligence of ABS Business Supplies, its breach or non-performance or any of its obligations under these Terms or otherwise. These Terms set out the full extent of ABS Business Supplies obligations and liabilities in respect of the sale of the Products. In particular there are no conditions, warranties or other terms, expressed or implied, as to satisfactory quality, fitness for a particular purpose or of any other kind whatsoever, that are binding on ABS Business Supplies except as specifically stated in these Terms. Any condition, warranty or other term concerning the sale of the Products, which might otherwise be implied into or incorporated within these Terms, whether by statute, common law or otherwise, is excluded to the fullest extent permitted by law. If you are a consumer the exclusion of terms implied by law will not apply to you.

 

9. General
ABS Business Supplies shall not be liable to you for any loss or damage which you might suffer arising from ABS Business Supplies delay in fulfilling or failure to fulfil any of its obligations under these Terms to the extent that such delay or failure is caused by any circumstance beyond ABS Business Supplies reasonable control. If due to such circumstances or events ABS Business Supplies has insufficient stocks to meet all its orders, ABS Business Supplies may apportion available stocks between its customers at its sole discretion. These Terms and any terms appearing on any order form to which these Terms apply constitute the entire agreement between you and ABS Business Supplies relating to the Products. The failure of ABS Business Supplies or you to enforce any of these Terms does not constitute a waiver of that term and shall in no way affect the right later to enforce the term. The invalidity or unenforceability of any clause of these Terms shall not adversely affect the validity or enforceability of the remaining provisions. No amendment, variation or addition to these Terms shall be binding unless agreed to in writing by an authorised representative of ABS Business Supplies. ABS Business Supplies may transfer any contract with you concluded on these Terms or any of its rights or obligations under any such contract. These Terms will be construed in accordance with the laws of England and any disputes shall be settled by the English courts.

 

10. Defined Terms
"ABS Business Supplies" means ABS Business Supplies Ltd, whose head office is at Insert Address. "Terms" means these terms and conditions of sale. "Products" means any products listed in this catalogue for which you place an order which is accepted by ABS Business Supplies. "You" means you, the customer.

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